Privacy policy

Last Updated: August 19, 2026

At Babymilo, we respect your privacy and take the protection of your personal information seriously. This Privacy Policy explains what information we may collect when you visit babymilo.shop, place an order, contact our support team, or otherwise interact with our website.

This policy also explains how we use, protect, and share information collected through our website.

By using our website or purchasing from Babymilo, you acknowledge the practices described in this Privacy Policy.

1. Information We May Collect

Depending on how you interact with our website, we may collect information that is necessary to provide our services. This may include:

  • Full name

  • Email address

  • Phone number

  • Billing address

  • Shipping address

  • Order and purchase information

  • Information you provide when contacting customer support

  • Payment-related information required to complete a transaction

  • Device and browser information

  • IP address and general website activity

  • Information about how you interact with our website

We only seek to collect information that is reasonably necessary for operating our online store, processing orders, providing services, and improving the customer experience.

2. How We Use Personal Information

Babymilo may use collected information for legitimate business and customer-service purposes, including:

  • Processing and delivering customer orders

  • Confirming purchases and providing order-related communications

  • Sending shipping and delivery updates

  • Responding to customer questions and support requests

  • Handling eligible returns and refunds

  • Maintaining and improving our website

  • Understanding website usage and improving the shopping experience

  • Detecting, investigating, and preventing fraudulent or unauthorized activity

  • Protecting the security of our website and services

  • Meeting applicable legal, regulatory, or governmental requirements

We do not use your personal information for purposes that are unrelated to the operation of our business without an appropriate legal basis or, where required, your consent.

3. Payment Information

When you make a purchase through Babymilo, payment information is handled through the applicable payment processing services available at checkout.

Babymilo does not store complete payment card numbers on our own website servers.

Payment providers may collect and process payment information according to their own privacy policies, security practices, and applicable requirements.

4. Cookies and Similar Technologies

Our website may use cookies and comparable technologies to help the website function properly and provide a better shopping experience.

These technologies may be used to:

  • Remember certain preferences

  • Maintain website functionality

  • Understand website traffic and usage

  • Improve website performance

  • Support shopping and checkout functions

  • Help us understand how visitors interact with our website

Most web browsers allow you to manage or restrict cookies through their settings. Disabling certain cookies may affect some website features or functionality.

5. When We Share Information

Babymilo does not sell your personal information.

We may provide limited information to trusted third-party service providers when sharing that information is reasonably necessary to operate our business or provide services to you.

For example, information may be shared with providers that assist with:

  • Payment processing

  • Order fulfillment and delivery

  • Website hosting and technical services

  • Customer support

  • Website functionality and analytics

  • Fraud prevention and security

  • Legal, regulatory, or governmental requirements

We aim to provide service providers only with the information reasonably necessary for them to perform their specific services.

6. Third-Party Services

Our website may rely on third-party services or platforms to support functions such as payments, website operation, analytics, shipping, or other store-related services.

Those third parties may process information according to their own terms and privacy policies. We encourage customers to review the privacy practices of third-party services when appropriate.

7. Information Security

Babymilo uses reasonable administrative, technical, and organizational measures designed to protect personal information from unauthorized access, misuse, alteration, loss, or disclosure.

However, no website, electronic transmission, or internet-based storage system can be guaranteed to be completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security of information transmitted or stored online.

8. Your Privacy Rights

Depending on where you live and the laws that apply to you, you may have certain rights concerning your personal information.

These rights may include the ability to:

  • Ask what personal information we hold about you

  • Request access to eligible personal information

  • Request correction of inaccurate information

  • Request deletion of certain personal information

  • Object to or restrict certain uses of your information where applicable

  • Unsubscribe from certain marketing or promotional communications

Some rights may be subject to legal limitations or exceptions.

If you would like to make a privacy-related request, please contact Babymilo using the contact information provided below. We may need to verify your identity before completing certain requests.

9. Children's Privacy

Babymilo operates an online retail website offering products intended for families, babies, and children. Our website is intended to be used by adults and is not designed to knowingly collect personal information directly from children.

If you believe a child has provided personal information to us without appropriate permission, please contact us so that we can review the situation and take appropriate action where required.

10. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including fulfilling orders, providing customer service, maintaining business records, resolving disputes, preventing fraud, and meeting applicable legal or regulatory obligations.

The length of time information is retained may vary depending on the type of information and the reason it was collected.

11. Links to Other Websites

Our website may contain links or references to third-party websites or services. If you follow a link to a website that is not operated by Babymilo, that website will have its own privacy practices.

Babymilo is not responsible for the privacy policies or content of third-party websites. We recommend reviewing their privacy policies before providing personal information.

12. Changes to This Privacy Policy

We may revise this Privacy Policy from time to time to reflect changes in our business operations, website functionality, services, or applicable legal requirements.

When changes are made, the updated policy will be published on this page and the Last Updated date will be revised accordingly.

13. Contact Babymilo

If you have questions about this Privacy Policy, want to make a privacy-related request, or would like more information about how we handle personal information, please contact us.

Babymilo

Website: https://www.babymilo.shop

Email: support@babymilo.shop

Phone: +1 (336) 551-5354

Address:
4321 Lassiter at North Hills Ave
Raleigh, NC 27609
United States