Refund policy

Last Updated: August 19, 2026

At Babymilo, we want every customer to feel comfortable when shopping with us. If a product does not meet your expectations, you may request a return in accordance with the conditions outlined below. This policy explains when a return may be accepted, who is responsible for return shipping, and how approved refunds are processed.

1. Return Period

You may contact us to request a return within 30 days from the date your order is delivered.

Return requests submitted after this 30-day period may not be accepted unless a different period is required by applicable law.

2. Return Conditions

To be eligible for a return, the product should meet all of the following conditions:

  • The item must be unused and in its original condition.

  • The product should be returned with its original packaging and included accessories, when applicable.

  • The item must not show signs of use, damage, alteration, or misuse.

  • The product should be securely packaged to help prevent damage during return transportation.

Babymilo may decline a return if the returned product does not meet the eligibility requirements described in this policy.

3. Return Shipping Costs

Unless applicable law requires otherwise or Babymilo has specifically approved another arrangement, the customer is responsible for the cost of return shipping.

We recommend using a shipping service that provides tracking information. Babymilo is not responsible for returned packages that are lost or damaged while being transported to us when the customer has arranged the return shipment.

4. How the Refund Works

After we receive your returned product, our team will review its condition to determine whether it meets the requirements of this policy.

Once the inspection is completed, we will notify you regarding the status of your return.

If the return is approved, the applicable refund will be sent to the original payment method used for the purchase.

Please allow approximately 5–10 business days after the refund has been processed for the funds to appear in your account. The exact timing can depend on your bank, card issuer, or payment provider.

5. Returns That Are Not Approved

A refund may be declined when a returned product does not satisfy the conditions of this policy, including when an item has been used, damaged, altered, or returned outside the applicable return period.

If a returned item is not eligible for a refund, we may contact you using the contact information associated with your order.

6. Exchanges

Babymilo currently does not provide direct product exchanges.

If you would like to purchase a different product, size, color, or variation, you may return the eligible original item according to this policy and place a separate order for the item you prefer.

7. Contact Us About a Return

If you would like to request a return or have questions about our Return & Refund Policy, please contact our customer support team before sending an item back. We can provide guidance regarding the return process and applicable requirements.

Babymilo

Email: support@babymilo.shop

Phone: +1 (336) 551-5354

Address:
4321 Lassiter at North Hills Ave
Raleigh, NC 27609
United States

8. Policy Updates

Babymilo may update this Return & Refund Policy when necessary to reflect changes to our services, business practices, or applicable requirements. Any updated version will be published on this page with a revised “Last Updated” date.