Refund policy

At Babymilo, we want you to shop with confidence. If you're not completely satisfied with your purchase, we're here to help make the return process as simple as possible.

Return Eligibility

You may request a return within 30 days of receiving your order.

To qualify for a return, items must:

• Be unused and in their original condition.

• Be returned with all original packaging, if applicable.

• Show no signs of wear, damage, or misuse.

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping

Customers are responsible for the cost of return shipping unless otherwise required by law or approved by Babymilo.

We recommend using a trackable shipping service, as we cannot guarantee receipt of returned packages that are lost in transit.

Refund Process

Once your returned item has been received and inspected, we'll notify you of the status of your refund.

If your return is approved, your refund will be issued to the original payment method used for the purchase.

Please allow 5–10 business days for the refund to appear in your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Exchanges

At this time, we do not offer direct exchanges. If you need a different item, please return the eligible product and place a new order.

Need Help?

If you have any questions about a return or refund, our customer support team is happy to assist you.

Babymilo

Email: support@babymilo.shop

Phone: +1 (336) 551-5354

Address:
4321 Lassiter at North Hills Ave
Raleigh, NC 27609
United States