Shipping policy

Last Updated: August 19, 2026

At Babymilo, we aim to process and deliver customer orders efficiently while keeping our shipping information clear and easy to understand. This Shipping Policy explains how orders are processed, shipped, tracked, and handled when delivery-related issues occur.

1. Order Processing Time

Orders are generally processed within 1–3 business days after payment has been successfully received and verified.

Orders placed after 5:00 PM Eastern Time (ET) will generally begin processing on the following business day.

Order processing includes reviewing the order, preparing the products, and arranging the shipment.

Please note that orders may not be processed or shipped on weekends and major holidays. Orders placed during these periods may therefore require additional processing time.

2. Shipping Method

Babymilo currently offers Free Standard Shipping on all orders.

There is no minimum purchase requirement to qualify for our standard shipping service.

Available shipping information will be displayed during the checkout process where applicable.

3. Estimated Delivery Time

After your order has been processed and shipped, standard delivery generally takes approximately 5–11 business days.

This timeframe is an estimate and is not a guaranteed delivery date. Actual delivery times may vary because of circumstances such as:

Shipping carrier operations
Weather conditions
High shipping volumes
Public holidays
Transportation disruptions
Incorrect or incomplete delivery information
Other circumstances outside Babymilo's reasonable control

Please note that order processing time and delivery time are separate. The estimated 5–11 business day delivery period begins after the order has been processed and shipped.

4. Order Tracking

Once your order has been shipped, Babymilo will send a shipping confirmation email containing the available tracking number.

You can use the tracking information to monitor your package while it is in transit.

Please allow some time for tracking information to become active after the shipping carrier receives and scans your package.

5. Shipping Address

Customers are responsible for providing a complete and accurate delivery address during checkout.

Before completing your order, please carefully check the following information:

Full name
Street address
City
State
ZIP code
Apartment, suite, or unit number, if applicable

Babymilo is not responsible for delivery problems, delays, returned packages, or additional shipping costs resulting from incorrect or incomplete information provided by the customer.

If you discover an address error shortly after placing your order, please contact our support team as soon as possible. We will make reasonable efforts to assist, but we cannot guarantee that an address can be changed after an order has entered processing or has already been shipped.

6. Shipping Delays

We make reasonable efforts to deliver orders within the estimated delivery period. However, unexpected delays may occasionally occur because of circumstances outside our reasonable control.

These circumstances may include severe weather, carrier disruptions, transportation issues, unusually high shipping volumes, public holidays, or other unforeseen events.

If your order has exceeded the expected delivery timeframe, please contact our customer support team and provide your order information. We will review the available tracking details and assist you as appropriate.

7. Lost or Delivery-Problem Orders

If the tracking information shows that a package has been delivered but you cannot locate it, please first check your delivery area and, where appropriate, with household members, neighbors, or the applicable shipping carrier.

If you are still unable to locate the package, contact Babymilo so we can help review the available shipment information.

If a package appears to be delayed or potentially lost while in transit, we may need to work with the shipping carrier to investigate the shipment.

8. Changes to This Shipping Policy

Babymilo may update this Shipping Policy when necessary to reflect changes to our shipping procedures, services, business operations, or applicable requirements.

Any updated version will be published on this page with a revised Last Updated date.